An overview of the company’s history, mission, vision and corporate core values. It explains all the policies and procedures in place, company expectations, our market segments, training opportunities in general, employee benefits and how to establish an efficient and effective communication channel between the employee and the company (1 hour).
An overview of the importance of customer service, how to deliver quality service, how to defuse heated situations, the results of good customer service, professional qualities in customer service, simple actions to follow, telephone etiquette, preparing for the first impression, how clients measure customer service and factors that create a negative impression (1.5 hours).
Understanding the role of the security officer in safety, identify/fix/report safety hazards, prevent and report a fire and other emergency situations, apply ergonomics to job tasks, use protective equipment, understanding of basic electrical hazards, workplace violence, basic first aid response and safe driving (1.5 hours).
Importance of well written reports, good and bad characteristics of an incident report and elements of a complete report (1 hour).
An overview of the definition an understanding of terrorism, the making of a terrorist, types/methods and targets of terrorism, weapons of mass destruction, identifying vulnerabilities for an attack, identifying terrorist activities prior to an attack, recognizing/reporting/reacting to terrorist activities and dealing with suspicious packages. Class includes a Case Study, quiz and written exam (2 hours).